Refund Policy
When ConFacts gives a credit back automatically, why other purchases are final, and what to do if a charge or a report looks wrong.
You pay for a report before it runs. This page says when a credit comes back to you, and what happens otherwise.
A report that fails gives its credit back by itself
If a report you used a credit on fails to start, fails while it runs, or is cut off before it finishes, the credit goes back to your account automatically. You don't need to ask. It shows in your balance, and you can use it on any contractor. The same is true of your free first report: if it fails, it is yours to use again.
A report that finishes is a finished report, even when one of its sources could not be reached. The report names that source and marks its score as provisional.
Other purchases are final
Once a report has run, the credit spent on it is not refunded. Credits you have not used are not refunded either, but they never expire, so you can use them on any contractor later.
Opening or refreshing a contractor you have already unlocked costs nothing, so you never pay twice for the same contractor.
If a charge looks wrong
If you were charged twice, or you paid and your credits didn't arrive, write to office@con-facts.com from the email address on your account, with the receipt Stripe sent you. We will put it right, by adding the credits or by refunding the duplicate charge to your card.
If a report looks wrong
If you believe a finding is wrong, write to us with the report's link. We check it against the issuing record and correct the report if it is wrong. A correction is not a refund.
Nothing in this policy limits a refund the law entitles you to. These terms sit inside our Terms of Service.
Contact
ConFacts LLC, San Francisco, California. office@con-facts.com