Terms of Service

These terms are the agreement between you and ConFacts LLC ("ConFacts", "we") for using con-facts.com. By using the site or buying a report, you agree to them. If you don't agree, please don't use the site.

What ConFacts is

ConFacts reads public records about a California contractor, and what the contractor says about itself in public, and puts what it finds in one report: the licence, the insurance and bond on the state record, the people who hold the licence, manufacturer certifications, safety inspections, reviews, and the questions to ask before you sign. AI reads and explains those sources. It is never the source of a fact: every finding names the record it came from.

A report is information, not advice. It is not a recommendation to hire or not to hire anyone, an endorsement, a guarantee of a contractor's work, or legal advice. The Trust Score is arithmetic from the findings, and the report shows how it was calculated.

Records change, and a source is sometimes unavailable. When a source could not be read, the report says so. Confirm anything that matters with the contractor, and with the agency that issued the record, before you sign a contract.

Who can use it

You must be at least 18 to open an account or buy a report. Reports are for your own decisions about hiring a contractor.

Your account

You sign in with your Google account, so keep that account secure: anything done while you are signed in is treated as done by you. We may suspend or close an account that breaks these terms or is used to abuse the service.

Reports, credits and payment

• The price of a report, or of a pack of reports, is shown before you pay, in US dollars. You pay through Stripe, our payment processor. Your card details go to Stripe and never reach us.
• One credit unlocks the report on one contractor (one licence) for your account. Once a contractor is unlocked, opening or refreshing that contractor's report again costs nothing.
• Comparing contractors uses one credit for each contractor you have not already unlocked.
• The first contractor on a new account is free while we offer it. We may change or end that offer for accounts that have not used it.
• Credits don't expire. They have no cash value and can't be transferred or sold.
• Refunds follow our Refund Policy.

Fair use

You may not:

• copy, scrape or download reports or other content by automated means, or resell them;
• use ConFacts to decide anyone's eligibility for credit, insurance, employment or housing. ConFacts is not a consumer reporting agency, and its reports are not consumer reports under the Fair Credit Reporting Act;
• use a report to harass, threaten or defame a contractor or anyone named in it, or present a report as saying something it does not;
• get around a limit, a payment or a security measure, or interfere with the site.

If you are a contractor named in a report

Write to office@con-facts.com with the report's link and what you believe is wrong. We check it against the issuing record and correct a finding that is wrong. We never accept money to change, remove or hide a finding, or to raise a score.

Sharing, and who owns what

You may share a report's link, and print or save a report for your own use. The site, its design and text, the reports and the Trust Score method belong to ConFacts. The public records a report reads are not ours, and the names and marks of agencies, manufacturers and platforms belong to their owners. ConFacts is not affiliated with or endorsed by any of them.

Other sites

Reports link to the records they read, on sites we don't control, such as the Contractors State License Board, OSHA, manufacturers' directories and review platforms. We are not responsible for those sites or what they publish.

Disclaimers

The site and the reports are provided "as is" and "as available". To the fullest extent the law allows, we make no promise that a report is complete, accurate or current, or that the site will always be available, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

Limit of liability

To the fullest extent the law allows, ConFacts is not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss that follows from a decision to hire or not to hire a contractor. Our total liability for any claim about the site or a report is limited to the greater of what you paid us in the 12 months before the claim and $50. Some places don't allow these limits, so they may not all apply to you.

Changes, and closing your account

We may change these terms. The date at the top says when they last changed, and a change applies from that date; using the site afterwards means you accept it. You can stop using ConFacts at any time and ask us to delete your account, as our Privacy Policy describes.

Law and disputes

California law governs these terms. Before you start a dispute, write to us at office@con-facts.com so we can try to settle it. A dispute that isn't settled goes to the state or federal courts in San Francisco County, California, and you and ConFacts agree to their jurisdiction. Either of us may bring a claim in small claims court instead.

Contact

ConFacts LLC, San Francisco, California. office@con-facts.com